Frequently Asked Questions
1. What services do you provide?
We start with a market analysis and property walkthrough, followed by a courtesy home inspection once an agreement is signed. We handle tenant screening and placement, plus triannual property walkthroughs. Service requests are managed through our software, and we work with certified vendors for repairs and maintenance. We also do monthly drivebys, provide financial reports, and collect rent. We manage utilities, handle evictions if needed, and stay current on laws. When the property is vacant, we’ll market and find new tenants.
2. What are your fees and how are they structured?
We offer mid- to long-term management for residential properties. Our standard management fee is 10% for portfolios with 0-5 properties, with rates decreasing as the portfolio grows. We also provide tenant placement services, utilizing our marketing tools and background checks to find the right tenant for owners who prefer to self-manage. Additionally, we offer customized management solutions for vacant or owner-occupied homes, with pricing varying based on the specific needs of the property.
3. How do you handle tenant screening?
We begin by marketing the property across a wide range of listing sites, as well as through our in-house RE/MAX network. Next, we conduct thorough background checks, including criminal history, income verification, job history, rental history, and previous landlord references. We ensure compliance with all legal requirements while focusing on finding the best tenant fit for our clients.
4. How do you handle maintenance and repairs?
We encourage tenants to use our AppFolio software for submitting work orders and service requests, complete with notes and photos. Our team promptly reviews these requests and coordinates with the property owner and certified vendors to complete any necessary work. Throughout the process, we ensure clear communication at every step.
5. How do you handle rent collection and late payments?
After the security deposit and first month's rent, we encourage tenants to use the AppFolio software to make all rent payments by the first of the month. Tenants will receive notifications if rent is late, and late fees will be applied as outlined in the lease agreement. While owners have the final decision on whether to charge late fees, we strongly recommend enforcing them to ensure timely payments. An example would be a 5% late fee for any rent not paid before the 5th of the month.
6. How often will I receive financial statements and updates?
You will receive monthly financial statements along with annual reports. Owners can also access their financials and reports anytime through the AppFolio portal, providing real-time visibility and transparency.
7. What is your experience and track record in managing properties like mine?
As a relatively new company, we pride ourselves on offering personalized and attentive service to each property we manage, ensuring proactive maintenance and regular reviews. After years of experience in the Carson Valley real estate market, we saw an opportunity to create a hands-on property management firm with a smaller portfolio that allows us to give each property our full focus. Our growing list of positive reviews speaks to our commitment, and we’d be happy to connect you with current and past clients for references.
8. How do you handle tenant disputes and issues?
Through proactive property management and a hospitality-driven approach, we strive to prevent disputes before they arise. However, when conflicts do occur, we ensure compliance with local and state laws, as well as legal contracts, to address and resolve the issue as quickly and professionally as possible. In property management, unexpected challenges can emerge, but rest assured, we are committed to leveraging our resources to find effective solutions and resolve any issues promptly.
9. What is your process for marketing vacancies?
When a home becomes vacant, we treat the situation as we would when listing a property for sale. We begin with a comprehensive walkthrough and may recommend a pre-home inspection when appropriate. The home will be professionally cleaned and, if needed, staged to ensure it’s inviting to potential tenants. We will also place a "For Rent" sign outside the property to increase visibility. The home will be listed on multiple rental platforms, including our own. Throughout the vacancy period, we conduct weekly walkthroughs to maintain the property’s condition. Additionally, we do not charge management fees while the home is unoccupied, motivating us to work diligently to secure the right tenant as quickly as possible.
10. What sets you apart from other property management companies?
We are a hands-on property management company with a focused, quality-over-quantity approach. Unlike larger firms managing hundreds of properties, we provide our clients with personalized, undivided attention. When you reach out, you’ll speak directly with Allie or Weston, ensuring a direct and responsive experience. We offer a courtesy home inspection with all new contracts and conduct triannual walkthroughs to proactively identify potential issues or major expenses, ultimately saving our owners time, money, and frustration.